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Returns

Cancellation & Returns

To protect Customers from disappointment or the unexpected, we strongly encourage you to closely inspect item photos, descriptions, and details before purchasing anything, and then again upon delivery or pickup.  Please contact us if you need further clarification on the description, condition or dimensions of the item prior to purchase.

If you change your mind or decide for any other reason that you do not want to purchase the Goods before the Goods have been dispatched, you can cancel the order within 14 days and receive a refund.

Once the goods have been received, in the unlikely event you find an item has been miss-described, or is faulty, we will happily refund you the full purchase price, providing we are notified of the defect in writing within 14 days of receipt of the item.

Consumers based in the UK and European Union can request to return the Goods up to 14 days after the Goods have been received. Once accepted, the customer is in charge of the shipment and should organise it as soon as possible (except in the case of a return of faulty Goods).

As with cancellations, the right to return an item does not apply to the following types of Goods, which are non-refundable: items that are personalised, bespoke or made-to-order to the Customer’s specific requirements.

Additionally, the Customer may not return an item for “inaccurate listing” reason when its dimensions or other characteristics do not fit its requirements. We strongly recommend that customers measure all access areas prior to making a purchase.

Please note that vintage items are not sold as new and are likely to show signs of wear and tear. This is not sufficient grounds for a refund.

If we could ask that you inspect your order as soon as it arrives, and in the event your item is damaged during shipping to notify us immediately with photographs of the packaging, and of the item itself. The shipping company is ultimately responsible to reimburse you for any damage that occurs during shipping and will reimburse any restoration costs on receipt of a repair invoice, though we will take care of this process for you. In the event that the item is not repairable, or not suitable for restoration and needs to be returned, then we cannot be held accountable to fund, or be responsible for, the return shipment. Once the return is duly received, we will issue the refund.

You can contact us in person or by post, telephone, or email at the address or number set out at the end of these terms and conditions with details of your original order number and receipt and then return your purchase to us. It is strongly recommended you take out adequate insurance and obtain proof of posting.

You will receive a full refund of the purchase price of goods minus the carriage price.

Faulty or damaged products must be returned before the refund can be sanctioned.

By phone: +44 (0)7412 622601
By email: [email protected]
Post: Antique French Baths Ltd;
Unit 11 Standard Quay,
Standard Quay
Kent ME13 7BS.

None of the above affects your statutory rights as a United Kingdom consumer.